Spotlighting Member Businesses: A Low-Cost Engagement Idea from Lake Country Power

CIN Admin
CIN Admin
  • Updated
Resource Type Website
Author / Source Lake Country Power
Publication Date Ongoing
Location Northern Minnesota (framework applicable nationally)
Initiative Type Program, Partnership
Project Complexity Beginner
Recommended For Staff, Board

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Estimated reading time: 5 minutes


Why This Matters for Rural Electric Co-ops

Member Made is a simple program in which Lake Country Power tells the stories of member-owned businesses and promotes them for free through its social media, website, and print publications. It is an idea, not a how-to guide, and it uses communication channels most co-ops already run.

For rural co-ops, it puts the seventh cooperative principle, Concern for Community, into practice in a visible way. It gives business members a reason to engage with the co-op beyond their bill and builds relationships with commercial accounts. It also creates a steady supply of local stories. A co-op can use this page as a model for starting its own version with little cost.


Key Takeaways

› Co-ops can promote local member businesses at no charge using channels they already manage, including social media, newsletters, and print publications.
› Sign-up is simple and straightforward: a business fills out a short information sheet, emails it to a dedicated inbox, and co-op staff follow up.
› Running the program through key accounts and business development staff ties storytelling to relationship building with commercial members.
› Featured stories include resorts, a marina, a child care center, and a wildlife sanctuary, showing the idea works for nonprofits as well as small businesses.

Implementation Considerations

  • Regulatory or Governance Considerations: Promoting some businesses and not others can look like favoritism. A short written policy on who qualifies (for example, members in good standing within the service territory) and how features are rotated keeps the program fair and easy to defend.
  • Staffing or Technology Requirements: Writing stories, taking photos, and shooting video takes staff time. Smaller co-ops may want to start with short written profiles using photos the business provides or simple on-site photos. They could also partner with a local chamber or college communications program.
  • Start-Up Tips:
    • Launch with three to five businesses staff already know or that answer an open invitation in the newsletter or on social media, then open the program to all business members.
    • Use a short intake form and a dedicated email address, as Lake Country Power does.
    • Set a predictable rhythm, such as one feature per month or per quarter, and reuse each story across the newsletter, website, social media, and the local pages of your statewide magazine.
    • Ask the local chamber or economic development office for referrals and cross-promotion.

Notable Examples

  • Lake Country Power: Northern Minnesota distribution co-op that runs the Member Made program through its key accounts and business development team.
  • Vince Shute Wildlife Sanctuary: Nonprofit bear sanctuary in Orr featured in a Member Made story.
  • Roots & Wings Early Learning Center: Child care center whose founders' story is featured, showing the program's reach beyond retail and tourism.

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Estimated reading time: 5 minutes

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