Customer Damage Function Calculator

CIN Admin
CIN Admin
  • Updated
Resource Type Free online calculator
Author / Source NREL/NLR (U.S. Department of Energy)
Publication Date September 2022 (initial launch date)
Location United States
Initiative Type Technology, Program
Project Complexity Beginner
Recommended For Staff, Community Organizations (critical facility operators such as schools, clinics, and municipal buildings)

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Estimated reading time: 15 minutes


Why This Matters for Rural Electric Co-ops

This free, public tool helps identify a facility's outage vulnerabilities and estimate what an electric grid outage costs at that site. Since many of these facilities are co-op members, the results create common ground for understanding the cost of inaction.

A co-op can use it with large commercial members, schools, clinics, and other critical facilities to size the value of backup power, storage, or a microgrid. It can also support co-op business cases for hardening and energy security projects by showing how member losses grow as outages run longer.


Key Takeaways

Outage costs are split into fixed, spoilage, and incremental costs, so users can see how losses build as an outage continues.
Costs are not always linear. For example, a school's costs stay fairly low until an outage passes about 8 hours, when a make-up day and extra staff pay kick in. The calculator is built to capture these shifts.
NLR describes the tool as a first step in finding the avoided costs of resilience investments, including the value of a backup system. Co-ops can use this framing when discussing member-sited resilience projects.
The results pair well with NLR's REopt modeling tool, which helps compare resilience value against the cost of onsite energy systems.

Implementation Considerations

  • Member Buy-In: The tool was built for facility owners and resilience planners, so co-ops should frame results carefully for commercial and community members and treat outputs as planning estimates, not firm figures.
  • Staffing or Technology Requirements: The tool is free and simple to use, but results are only as good as the facility data entered. Co-op staff may need to work alongside member facility managers to gather cost inputs. Consider starting with one or two critical facilities.
  • Time-Sensitive Information: Federal program support and hosting could change, and default assumptions may reflect 2022 cost data.

Notable Examples

  • DOE Federal Energy Management Program (FEMP): Funded development of the calculator.
  • Lawrence Berkeley National Laboratory ICE Calculator: A related DOE tool also used to estimate the hourly cost of outages to customers, suited to system-level estimates.
  • NLR REopt modeling tool: Companion modeling tool for sizing and valuing onsite energy and resilience systems.

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Estimated reading time: 15 minutes

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